In general, wait no longer than a week without following-up on a proposal that you’ve sent over. Not only will this make your email less likely to get lost in the ether, but it’ll also ensure that you don’t end up annoying them during a really busy time.ĭon’t let your proposal go cold. If this is the case, leave more time between follow-ups. ![]() Perhaps a client apologizes for joining the call late and explains they’ve been in back-to-back meetings, or perhaps they casually mention that they’re preparing for a big company-wide initiative that’s about to launch. ![]() Small talk at the beginning of a meeting can provide you with invaluable information. However, if they haven’t got back to you about your availability for a project in a month’s time, then consider waiting a week or so. If a client hasn’t responded about a project that’s due to be completed by the end of the week, then perhaps send a follow-up a day or two after your original message. We recommend sending a gentle reminder a couple of days after your initial email to get back in touch whenever they’re ready to proceed.Īssess the urgency. It is easy to forget that you’re not always going to be your client’s top priority and sending a follow-up email too quickly can make you appear rude or even annoying in some cases. Clients, like anyone else, are often busy which may mean it takes a few follow-up touchpoints to prompt a response. But, of course, if they continue to ignore you, it's time to escalate things.It is generally considered good practice to wait at least two to three days between your follow-ups. There may be genuine reasons why they've not responded, so cut them some slack. It's important to resist making threats or becoming angry. Even if there's a delay in processing a payment, for example, knowing they've received it gives you the confidence it'll get dealt with. We recommend requesting a confirmation they've received the email. If you're going to set a date, include it. For example, if you want them to pay you, tell them. Tell the recipient exactly what you want them to do. Don’t forget to add your contact details…Īlso, include a call to action and push for a response and resolution. If you don’t get one, you’ll know it’s either being blocked or annoyed, and you must find another way to contact the person. This ensures we can continue to support you and your business.Īt the end, you’ll want to request a confirmation your email has been received. ![]() We are a small business and rely on our customers to pay promptly. Please can you pay the invoice immediately. I am contacting you about our unpaid invoice (SC0856). Action needed: Respond immediately with your offer.Urgent: Can you send me the documents ASAP.Here are some examples of suitable reminder email subject lines: It must also capture all the information you want to convey. If you’re already experienced in sending emails, this should be nothing new. Provide a way they can solve the problem (we love lists).Explain the situation and what needs to be done.Grab the reader's attention with a subject line.Here is a checklist of what you should include in every reminder email: So strip out all the unnecessary or irrelevant information and list what's required. In fact, long reminder emails and reminder messages can be confusing. ![]() Instead, clearly state what you want them to do, why, and when. So save detailed explanations and lots of information in your reminder emails. The purpose of a reminder email isn't about information it's about action. Reminder email formatīefore we get into the content, let's break down the reminder email format structure. How do you get it right? In this essential article, we explain you how to get things right in your reminder emails.Īfter explaining the reminder email format, we build up an example and provide 9 samples to help you master reminder messages for your personal and professional life. A playful tone of voice doesn't always translate too well through email, so keep things simple! The trick with a reminder email is remaining positive and polite while not putting pressure on the person - because we all also hate being told to do something.īest not try to be funny. To avoid it happening, you'll need to send a reminder email. What's the face you make when someone forgets to do something? Maybe a □ or a □.Īnyway, we all hate it when someone forgets to do something.
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